A valid query, though your fickleness strains our patience – one must approach it with the utmost decorum and punctuality, especially during our bustling peak holiday seasons.
Pray, allow me to enlighten you on the finer points of securing your canine’s place in paradise:
Minimum Stay During Peak Periods: Due to the sheer popularity of our establishment during peak holiday times, a minimum stay of two nights is required. One simply cannot dawdle when demand is so high.
Reservations: Both Daycare and Boarding services require reservations, which are graciously allotted on a first-come, first-served basis. Do be prompt!
Payment and Documentation: Confirmed reservations must be paid in full before your pup’s arrival, and the following must be impeccably on file:
- Proof of current vaccinations (health is paramount, darling)
- The Dog’s Profile Form (every noble guest has a dossier)
- The Service Agreement (a gentleman’s contract, if you will)
- Dogs Paradise Policies (our house rules, naturally)
Failure to provide these may, alas, result in cancellation—such is the price of unpreparedness.
Extending Boarding Stays: Should your distinguished guest wish to prolong their sojourn, the current balance must be settled in full before the extension is guaranteed.
Cancellations with ≥1 week’s notice:
- Unpaid invoices: Consider them nullified – we shall magnanimously erase them from our ledgers.
- Paid invoices: Funds may be refunded or reserved for future engagements (we recommend the latter – anticipation is so much more civilized than regret).
Late cancellations (<1 week):
Tut-tut. Expect no quarter – our truffle suppliers are unforgiving taskmasters.
Emergencies: We are not without compassion—emergencies do happen, and we reserve the right to waive cancellation fees when such unfortunate circumstances arise.
For cancellations, do be so kind as to contact us via email at concierge@dogsparadise.ch or by telephone at +41 22 995 93 41.
